Hot x Bun Gin

Dear Rebecca,

Thank you for your feedback, though we're deeply saddened to receive a 1-star review for an issue beyond our control. We completely understand your frustration at not having received your order. As you know, your gin was shipped promptly on August 19th, and it's disappointing that Aust Post has unfortunately misplaced it.

As you also know, we have lodged a missing parcel enquiry with Australia Post, and we are doing everything in our power to resolve this matter swiftly. We pride ourselves on our customer service and will always ensure our Ginny Pigs get their gin, even if unforeseen circumstances arise.

While we are always happy to make things right when there’s an issue, a review like this affects our small business greatly, especially when we're doing everything we can to remedy the situation. We kindly ask for your understanding as we work through this with Aust Post, and we hope you’ll consider revising your review once the situation is resolved.

Thank you for your patience and support. We look forward to ensuring your gin reaches you as soon as possible.

Warm regards, Team Ginny Pig.