SHIPPING AND RETURNS
Great Gin, direct to you.
ENJOY FLAT RATE SHIPPING
Ginny Pig Distillery provides nationwide delivery within Australia. We offer a flat fee of $15 per order and fee postage for orders over $180
Orders are typically dispatched within 1-2 working days after payment. In busier times, it might take longer, but we strive for promptness.
Delivery times can vary from 2 to 7 days via Australia Post. While we aim to meet requested dates, we can't guarantee due to postal transit schedules.
Australia Post is our provider, with deliveries during business hours. No deliveries to PO boxes or outside Australia. Once your order has been processed for delivery you will recieve a tracking number from Australia Post, please keep it at hand until you have recieved your orders.
Incorrect details lead to lost deliveries; we can not be held responsible. We are not responsible once your items have been lodged with Aust Post. In the event that your items do go astray we will endevour to assit you with an Aust Post claim however it will by your resposibility. We comply with Australian law - only selling to 18+. No delivery to under 18, and proof of age might be requested.
For delivery inquiries, email firstname.lastname@example.org
South Australia customers have 'Click and Collect' option at Checkout. Pickup available same day during business hours from the Ginny Pig tasting room, please show your order number.
Email email@example.com if you have not received delivery within 14 days.
At Ginny Pig Distillery, our utmost priority is to ensure the satisfaction of our valued customers with top-notch products. If, however, you encounter any issues with the product you have received or if your delivery does not align with your order (such as receiving the wrong product or encountering missing items), please don't hesitate to reach out to us at firstname.lastname@example.org
When contacting us via email, kindly provide us with comprehensive details, including your order number, and if possible, attach a photograph illustrating any concerns related to the products. We operate under a 14-day return policy, allowing you a period of 14 days from the receipt of your item to request a return. To qualify for a return, the item must remain in the pristine condition you initially received it in, remaining unworn or unused, complete with any original tags, and packaged in its initial wrapping. Additionally, retain the receipt or proof of purchase for verification purposes.
Initiating a return is a straightforward process. Contact us at email@example.com to initiate the return procedure. Upon approval of your return, we will furnish you with a return shipping label and provide you with detailed guidance on how and where to dispatch your package. Kindly note that any items sent back without prior authorization for return will not be accepted. Feel free to contact us at firstname.lastname@example.org for any inquiries pertaining to returns.
Product Damages and Issues We strongly recommend that you carefully inspect your order upon its delivery. In case of any defects, damages, or receipt of an incorrect item, please get in touch with us promptly. By doing so, we can promptly assess the issue and undertake the necessary measures to rectify the situation. Refunds Upon receipt and thorough inspection of your returned item, we will duly notify you of the status of your refund request. Should your refund request be approved, the funds will be automatically returned to your original payment method. It's important to bear in mind that the processing and posting of refunds by your bank or credit card company may require some time.
Returning a Product While initiating a product return, please ensure that you include essential details such as the order number, your name, and address. These details are vital for the smooth processing of your refund. Furthermore, providing a comprehensive description of the issue, in case of a claim, is essential.
The return address for shipping is as follows:
Ginny Pig Distillery PO Box 288, Mt Compass South Australia, 5210
Depending on the postal service you opt for, the receipt of your return may take up to 14 days. Upon receiving the returned items, we will conduct a thorough assessment and endeavor to process the refund within 48 hours. Remember, our return policy allows for a 14-day window from the receipt of your item to request a return. To be eligible for a return, the item must remain unworn or unused, with all original tags intact, and packaged in its initial wrapping. Please retain the receipt or proof of purchase for verification purposes.
To initiate a return, reach out to us at email@example.com If your return request is approved, we will provide you with a return shipping label and clear instructions on where and how to dispatch the package. Kindly refrain from sending items back without obtaining prior return authorization. If you have any queries regarding returns, feel free to contact us at firstname.lastname@example.org